This kinda makes me sad. I’ve never dedicated an entire post to complain about a company before. Unfortunately, GoGoGirlfriend is going to be the first.
I originally signed up on September 14th, 2011. My first box was shipped promptly and I was pretty pleased with the items overall. Things fell apart shortly after that. GGG was delaying box shipments by over a month and blaming it on the holidays. Then when the holidays passed, they blamed it on vendors. Several people were complaining on their Facebook wall about being charged and not receiving anything. GGG promptly disabled posts to their Facebook and blocked members who were complaining.
I gave them the benefit of the doubt. I figured they got overwhelmed with new members and things would get back to how they were when I first signed up. Ummm, no. My shipments were still terribly delayed and I was getting blatantly lied to about it. I didn’t want to cancel my membership until I physically received my December box, which didn’t happen until 1/28/12. Once I received it, I wrote them an email requesting cancellation of my membership.
I noticed that I had been charged the $12.99 January membership fee on 1/27/12 (a day before receiving my December box). I sent another email requesting that they refund this charge since I didn’t want a January box. I just wanted to cancel. They refused to refund me. They claim that I was paying for membership to their website and the box of samples was a free perk (LOL, okay).
I’ll copy/paste a few emails so you can get a jist of how amazing their customer service is:
Me: Hello, I’ve decided to cancel my membership and I do not wish to receive a January box. I was just debited $12.99 on 1/27/2012 and I’d like to be issued a refund and have my membership cancelled. Thank you very much.
GGG: Hello Chelsey, we are sorry membership fees are not refundable, we do not charge for the free sample box, it is a perk of the membership. We can cancel your membership today so you won’t be charged again. Thank you.
Me: So what you’re telling me is, even though you’ve sent my past two boxes out nearly two months late, that you can’t extend me the courtesy of refunding a membership fee, which was charged merely three days ago, for a service that has been subpar and continually delinquent with shipments?
GGG: Hello Chelsey, we are sorry membership fees are not refundable, we do not charge for the free sample box, it is a perk of the membership.
Looks like they reallllly needed to hang on to my $12.99. I got fed up and just washed my hands with it. The money wasn’t that big of a deal to me, I won’t cry over $12.99. It was the principle of the matter. They’ve given me poor and delayed service, I figured the least they could do was refund me one month. With service like this, I’m willing to make a $100 bet that they aren’t going to be around by the end of 2012.